Refund Policy

This Refund Policy applies to professional services offered by Storage Nodecore Trade Marketing for outlet branding systems, trade campaign kits, frontage programs, activation staging, franchise compliance support, and launch-ready outlet packs. This site does not sell physical retail products or run online checkout.

How payments work

Fees are agreed in a written proposal or statement of work. Payments are collected offline (bank transfer or other methods stated in the agreement). Website forms are for enquiries only and do not charge your card.

Deposits

Projects typically require a deposit before design or production coordination begins. Deposits secure scheduling for briefing, design, and vendor coordination windows. Deposit amounts and due dates appear in your agreement.

Eligibility for a full refund

A full refund of amounts paid is available if:

• You cancel in writing before we start billed work (before the kickoff briefing or file handover of any draft deliverables, whichever your agreement defines as start); or
• We cancel the engagement for reasons within our control before delivering agreed work, and no substitute schedule is mutually accepted.

Partial refunds

If you cancel after work has started, we may issue a partial refund equal to amounts paid minus fees for completed stages (for example discovery, draft system, or production-ready files already delivered) and non-recoverable third-party costs already committed with your approval.

Non-refundable items

• Third-party print, fabrication, installation, or sampling costs already ordered with your written approval.
• Custom design stages marked complete and accepted in writing.
• Rush premiums for accelerated timelines once the rush window has begun.
• Travel or on-site survey fees already incurred as scheduled in the agreement.

Work already started

Once drafts, specifications, or production files have been shared for your review, that stage is considered started. Cancellation after that point follows the partial refund rules above.

Purchased materials

When we coordinate production of POS, fascia, window graphics, or activation builds through vendors, materials ordered for your outlets are non-refundable after the vendor’s order cut-off, unless the vendor independently accepts a cancellation.

Cancellations and rescheduling

You may request to reschedule briefings, on-site reviews, or install support windows. We will offer the next available slot. Repeated no-shows for confirmed on-site visits may be charged as a visit fee stated in your agreement and are not refundable.

No-shows

If your team misses a confirmed briefing or site visit without at least 24 hours’ notice (or longer if your agreement states otherwise), we may charge the scheduled fee for that session. That fee is non-refundable.

Refund timeframe and method

Approved refunds are processed within 14 business days of written approval. Refunds are returned via the original payment method or bank transfer to the account that paid the invoice. Bank processing times may add several days.

How to request a refund

Email hello@storage-nodecore.digital with your company name, invoice or proposal reference, and reason for the request. You may also call +66 (02) 308 0031 or write to 2170 New Phetburi Bang Kapi Huai Khwang, Bangkok, 10310, Thailand. We confirm receipt within three business days and outline the calculation under this policy.

Exceptions

If a signed agreement states different refund, deposit, or cancellation terms for a specific project, that agreement controls for that project. This policy does not create refund rights for services we do not offer (such as e-commerce product returns or software subscriptions).